Aina yhteystiedot

Contact us

Are you interested in our services? Do you need support or training? Do you have a dilemma? Is there a problem? Whatever it is, we are here to help!

How to reach us

We are happy to answer and help – call us, contact us via the form on this page, or send us an email.

Service on your terms


Our customer service agents are eager to help at +358 (0) 75 755 3000 (8 a.m. to 5 p.m.)

Incident support is available 24/7. You can email us any time at palvelu@aina.fi

In case of a problem, please check our latest incident notice before contacting us – it may very well be that your question has already been answered there.

Would you like to discuss our solutions?


If you would like to discuss cooperation, call our Business Sales at:  +358 (0) 75 755 4000.

AinaPay customer service: 020 155 3070.

Our exchange takes your calls on weekdays from 8 a.m. and 4 p.m.

Call our exchange to be connected to the right person. Our exchange number is +358 (0) 75 755 2000, and it is available on weekdays from 8 a.m. to 4 p.m.

Call rates: local network charge + 5.57 cents per minute (landline) or mobile call charge + 13.64 cents per minute (mobile)

Our email addresses follow the format firstname.lastname@aina.fi

Our invoicing and postal address:


Name: Telia Communication Oy
Business ID: 0962834-7
Finvoice address: 003709628347
Operator: Liaison Technologies Oy
EDI code: 00370859912 

Telia Communication Oy
PO BOX 94, 13101 Hämeenlinna

Visiting addresses for our offices:


HÄMEENLINNA
Vanajantie 7
13210 HÄMEENLINNA

TURKU
Ruukinkatu 4
20540 TURKU

HELSINKI
Vuorikatu 20
00100 HELSINKI

Instructions: the nearest parking facility is P-Kluuvi (EuroPark). On Vuorikatu, please ring our doorbell, and once you’ve been let in, take the elevator to 3A.

How can we help?

Invoicing

We cooperate with Lowell Suomi Oy in invoicing matters. Customer service for invoicing matters (Lowell):

Regarding invoices:
+358 2 2700 390 
laskutus@lowell.com

Regarding reminders and collection:
+358 2 2700 300
Online service: Oma Lowell 
https://oma.lowell.fi/

Service hours: weekdays from 8 a.m. to 8 p.m. and Saturdays from 10 a.m. to 3 p.m.

The invoicing service portal grants you access to your invoice details (invoice report), outstanding payments and PDF invoices. Log in to our service portal here.

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Mikä aina
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What is Aina?

Aina is a Finnish innovator of business ICT solutions. Our services cover voice, mobile, network, and IT solutions – including connections and terminal devices.